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Press inquiries

Passengers should not bring dangerous items or substances without the knowledge of the transporter. For some items and substances, the transporter’s permission is also necessary.

Particularly mentioned as dangerous items and substances are those that are flammable, corrosive, or explosive, such as fireworks.

If passengers are unsure about the rules applicable to the item or substance being brought, the transporter must be contacted. 

Contact info for Torghatten's ferry companies

Dangerous cargo 

We are in the process of coordinating the rules for children traveling alone across Torghatten's ferry companies. The following rules currently apply for our three ferry companies:

Children under the age of 10 are not allowed to travel alone on our vessels. Children under 10 must be accompanied by a person who is at least 15 years old.

Children from 7 to 12 years old can travel alone. 
The child must bring a completed travel form which is handed over to the crew when boarding. The form should be visible next to the child throughout the entire journey. The parent or guardian dropping off the child must be reachable by phone throughout the entire journey.




Children under the age of 10 must travel accompanied by a person who is at least 16 years old. However, please note that the crew has many responsibilities related to traffic management and safety. There is no system in place to care for unaccompanied children.

Unsure which ferry company that is operateing the current route? See the overview on our contact pages.
 


Children traveling alone

This information varies for different routes. Go to the page "

" and select the relevant route. Once you are on the route's page, click on the "Prices" tab.

--> Go to "

Tickets and prices  

Book trip for the Bodø-Værøy-Røst-Moskenes route



Some departures are on-demand, in which the transportation needs must be notified in advance. Information on which departures are on-demand can be found on the route information for each route.

Booking

We strive to ensure that our vessels are accessible to everyone, regardless of their level of ability. The facilities on each vessel may vary, but the crew will always make a great effort to accommodate.

If you need special accommodations, please contact the crew as early as possible so we can find the best solution.

To see what facilities are available on board, you must go to "Our routes", select the current route, and click on the "Info" tab. Here you will also find the vessel's email address.

Accessibility 

We have many different vessels. To see what facilities are available onboard, you must go to "Our Routes", select the current route, and click on the "Info" tab.

Onboard services

Different rules apply for dogs on board for various vessels.

For ferries, generally, animals may stay in the car during the crossing, including on the lower car deck. Some ferries have a special room for dogs. If the dog room is used, the owner is responsible for supervising the dog. Supervision in the dog room or vehicle on ferries with a closed car deck can be carried out up to twice an hour 

. Ask the crew for assistance with this. 

On vessels where dogs are allowed in the saloon, the dog must be in its own cage/crate if it is to be in the saloon. This is necessary to avoid contact with chairs, carpets, and similar items in the passenger saloon, out of consideration for allergy sufferers and other passengers.

These rules do not apply to guide dogs accompanying a blind/partially sighted person, service dogs that can be authenticated, and police dogs along with a paying police officer in uniform.

Animals may stay in the car during the crossing, also on the lower car deck.

Contact the specific vessel to inquire about the facilities available on board. Go to "Our routes" and select the current route, then click on the "Info" tab. Here you will find the vessel's email address.

Dogs on board 

You can find traffic alerts for all routes here.

It is possible to subscribe to alerts about changes in the routes, for example due to delays and cancellations. 

We have our own app where you can subscribe to alerts for the routes you often travel. Go to Google Play or App Store to download:

Download the Torghatten app in Google Play

It is also possible to subscribe via SMS or email: 

I wish to subscribe or cancel a subscription to email or SMS

Traffic alert

Have you forgotten or lost something on board?

You can contact the relevant ferry company or the vessel directly. To find the right ferry company, see our contact pages:

To find the email address of the vessel, you must go to the route overview. There you click on the correct route, and there you will find the contact information for the vessels operating on that route. 

Lost and found 

The carrier's liability for passengers and baggage. The transport terms are supplemented by the Maritime Act of 24 June 1994 No. 39, Chapter 15.

1. Liability for passengers and baggage 


The carrier is obligated to compensate for losses caused by the death or injury (personal injury) of a passenger during transportation due to a maritime incident, including sinking, collision, grounding, explosion, fire, or failure of the ship. The carrier's liability is limited to a maximum of 250,000 SDR per passenger. If the maritime incident is due to an error or negligence on the part of the carrier or someone for whom the carrier is responsible, the liability is limited to a maximum of 400,000 SDR per passenger.

The carrier is obligated to compensate for losses caused by the death or injury of a passenger during transportation as a result of an error or negligence on the part of the carrier or someone for whom the carrier is responsible, and which is not due to a maritime incident. The liability is limited to a maximum of 400,000 SDR per passenger.

The carrier is obligated to compensate for losses resulting from baggage being lost or damaged during transportation if the event causing the loss is due to an error or negligence on the part of the carrier or someone for whom the carrier is responsible. The same applies to losses caused by delays during the transportation of passengers, baggage, or the delivery of baggage.
For money, securities, and other valuables such as gold, silver, jewelry, and artwork, the carrier is not liable unless they are received by the carrier for safekeeping in a secure manner.

Passengers’ vehicles, including any trailers or caravans, are subject to the same rules as baggage unless otherwise stated in these transport terms. Vehicles with trailers or caravans are considered a single vehicle under the rules for the carrier's liability and limitations of liability.

For vehicles primarily used for passenger transport and in cases where they are used for freight transport, a freight document must be issued. The carrier's liability in such cases follows the "Transport Terms for Domestic Freight Transport".

If the carrier, through error or negligence, causes loss or damage to mobility equipment or other specialized equipment used by a person with reduced mobility or disabilities, the carrier must compensate the equivalent of the replacement value of the equipment or, if possible, the cost of repair.

4. Safety regulations. Prohibition of dangerous goods


Passengers are not allowed to bring dangerous items or substances without the carrier’s knowledge. For certain items and substances, the carrier's permission is also required. Dangerous items and substances include flammable, corrosive, or explosive materials, such as fireworks. If passengers are uncertain about the rules concerning specific items or substances, they must contact the carrier.

For vehicles and caravans equipped with a gas system, it is specifically required that the main valve of the system must be closed, and all appliances, such as refrigerators, must be turned off while the vehicle is on board.

The carrier is not liable under the rules in point 1 in the following cases:

a) For personal injury or delays occurring before the passenger boards or after they disembark, unless the transportation involves sea transport between the ship and land included in the ticket price or carried out using a means of transport under the carrier's control. 

b) For hand baggage not located in or on the vehicle brought onboard or for the time before the baggage is loaded and after it is unloaded, unless the transportation involves sea transport as mentioned in (a), or for the time the carrier has custody of the baggage while the passenger is at a terminal or other facility in the harbor. 

c) For live animals transported as baggage. 

d) If it is agreed or clearly presumed that a specific part of the transport will be carried out by a named subcontractor, the carrier is not liable for loss caused by incidents occurring while the goods are in the subcontractor's custody.

The carrier is not liable for loss or damage caused by the passenger or a third party. The above also applies if the claim against the carrier is not based on the transport agreement. 

6. Limitation of the carrier’s liability


Liability for personal injury shall not exceed 400,000 SDR per passenger. Liability for delays in the transport of passengers shall not exceed 4,694 SDR. Liability for loss resulting from baggage being lost, damaged, or delayed shall not exceed:

a) 2,250 SDR per passenger for losses concerning hand baggage; 
b) 6,750 SDR per passenger for valuables received for safekeeping; 
c) 12,700 SDR per vehicle, including any trailers; 
d) 3,375 SDR per passenger for losses concerning other baggage.

The amounts in the first, second, and third paragraphs apply to each trip. 

By written agreement between the passenger and the carrier, higher liability limits may be set. 

The rules on the carrier's objections and the limitations of liability apply even if the claim is not based on the transport agreement. 

The rules also apply correspondingly if the claim is directed against someone the carrier is responsible for and the person acted in service or to fulfill the assignment. 

The carrier has the right to deduct from the incurred loss up to the following amounts: 
a) 330 SDR per vehicle in case of damage to the vehicle; 
b) 149 SDR per passenger in case of loss or damage to other baggage; 
c) 20 SDR per passenger in case of loss due to delay. 

The carrier reserves the right to transport baggage, including vehicles, on the deck.

9. Route changes and use of ships. Mutual right of cancellation


The carrier reserves the right to deviate from the route regarding specified stops or their sequence. Similarly, the freight agreement can be fulfilled with another ship of the same standard as indicated without affecting the ticket price. 

If a suitable ship cannot be provided after a shipwreck, the freight agreement is canceled with a full refund of the ticket price for the relevant journey. 

If the passenger does not embark on the journey or cancels it, the carrier has the right to the agreed payment unless the passenger is deceased, hindered by illness, or another reasonable cause, and the carrier is notified without undue delay.

The carrier's liability for personal injury or delay is time-barred 2 years from the day the passenger left the ship. If a death occurs after disembarkation, the limitation is 2 years from the day of death but no more than 3 years from disembarkation. 

Liability for baggage is time-barred 2 years from the day the passenger left the ship or the baggage was brought ashore or delivered.

The transportation is subject to Norwegian maritime law of 24 June 1994 No. 39. 
Lawsuits related to the transportation can only be raised in court: 

a) in the location where the defendant has their residence or the principal place of business, 
b) at the place of departure or destination as specified in the transportation agreement, 
c) in the state where the claimant resides, provided the defendant has a place of business in that state and can be sued there, or 
d) in the state where the transportation agreement was entered into, provided the defendant has a place of business in that state and can be sued there.

After a dispute has arisen, the parties may agree that it will be handled by another court or through arbitration.
___________________________________________________________________

With SDR (Special Drawing Rights) is meant the special drawing right set by the International Monetary Fund. The value of 1 SDR is included in the daily exchange rate lists from the banks. 

Summary of regulations on passenger rights for travel by sea and inland waterways (1)


Regulation (EU) No. 1177/2010 on passenger rights for travel by sea and inland waterways (the Boat Passenger Rights Regulation) entered into force on 18 December 2012 (2).

The Boat Passenger Rights Regulation contains provisions on minimum rights for passengers traveling:

with passenger transport where the port of embarkation is within the territory of a Member State,

with passenger transport carried out by an EU/EEA carrier from a port in a third country to a port within the territory of a Member State, and 

on a cruise where the port of embarkation is within the territory of a Member State (3).

Certain types of sea transport are not covered by the regulation (4). 
The Boat Passenger Rights Regulation does not prevent passengers from claiming compensation in national courts under national legislation for individual losses arising from canceled or delayed transport. 

All passengers traveling by sea or inland waterways have the right to sufficient information throughout their journey, including the right to information about passenger rights and contact information for the national supervisory authorities, as well as information regarding access conditions for transportation of persons with reduced mobility or persons with disabilities.

This summary has been prepared in accordance with Article 23(2) of Regulation (EU) No. 1177/2010. This summary is not legally binding.

In Norway, the regulation came into force on 1 July 2016. 

Cruise passengers do not have the right to a new itinerary or reimbursement for canceled or delayed departures, nor do they have the right to compensation for ticket prices due to late arrival.

Vessels certified to carry up to 12 passengers, vessels with a crew responsible for the vessel's operation consisting of no more than three persons, passenger transport where the total distance is under 500 meters one way, excursions and sightseeing tours not included in a cruise or in vessels that are not mechanically powered, as well as original, historical passenger vessels and copies of such vessels, constructed before year 1965 and built primarily from the original materials, and certified for up to 36 passengers, are not covered. Member States may, until 17 December 2014, exempt seagoing vessels in domestic navigation under 300 gross tonnage from the application of this regulation, and, for an unlimited period, exempt passenger transport covered by public service obligations, public service contracts, or integrated services, provided that passenger rights are adequately safeguarded under national law.In the event of canceled or delayed departures, passengers have the right to be informed by the carrier or terminal operator about the delay or cancellation no later than 30 minutes after the scheduled departure time, and about the estimated departure and arrival times as soon as this information becomes available.  

All passengers have the right not to be discriminated against, either directly or indirectly, based on their nationality or the location of the carrier's or ticket vendor's establishment within the EU/EEA area, when purchasing tickets for passenger transport and cruises. 

In the event of a delay exceeding 90 minutes or the cancellation of passenger transportation or a cruise, passengers shall be offered, where reasonably possible, free snacks, meals, or refreshments in proportion to the waiting time.

For delayed or canceled departures requiring one or more overnight stays, the carrier shall provide passengers with satisfactory accommodation free of charge, either onboard or on land, as well as transport between the port terminal and the accommodation. If a carrier can prove that the delay or cancellation is due to weather conditions that make a safe operation of the vessel difficult, they are not obligated to provide free accommodation.

The carrier is not required to provide assistance if the passenger is informed prior to ticket purchase that the journey is delayed or canceled, or if the delay or cancellation is due to the passenger’s fault.

Right to re-routing and reimbursement in the event of delayed or canceled departures


In the event of canceled passenger transport or a delay exceeding 90 minutes from the scheduled departure time, passengers have the right to choose between:

A new route to the final destination as soon as possible under comparable conditions, at no additional cost, or

A refund of the ticket price and, if relevant, free transport back to the first point of departure as soon as possible, as specified in the transport agreement.

Right to partial compensation of the ticket price in the event of delayed arrival at the final destination


Passengers may claim compensation of 25% of the ticket price from the carrier if the arrival at the final destination is delayed by more than: 

One hour for a journey with a scheduled duration of up to four hours; 

Two hours for a journey with a scheduled duration of more than four hours but not more than eight hours; 

Three hours for a journey with a scheduled duration of more than eight hours but not more than twenty-four hours; or 

Six hours for a journey with a scheduled duration of more than twenty-four hours. 

Passengers may claim compensation of 50% of the ticket price from the carrier if the arrival at the final destination is delayed by more than: 

Two hours for a journey with a scheduled duration of up to four hours;

Four hours for a journey with a scheduled duration of more than four hours but not more than eight hours; 

Six hours for a journey with a scheduled duration of more than eight hours but not more than twenty-four hours; or 

Twelve hours for a journey with a scheduled duration of more than twenty-four hours. 

The carrier is not, however, obligated to pay compensation to passengers for delayed arrival if it proves that the delay is due to weather conditions that make the safe operation of the vessel difficult, or extraordinary circumstances that could not reasonably have been avoided and that prevent passenger transport from being carried out. 

Rights for persons with disabilities and persons with reduced mobility:

 
In addition to the fundamental passenger rights, persons with disabilities and persons with reduced mobility have the following rights when using sea transport, so that they can travel under the same conditions as other passengers:

a) Persons with disabilities and persons with reduced mobility have the right to access transportation without any form of discrimination


Carriers, travel agencies, and tour operators must not refuse a reservation, to issue a ticket, or to board a person based on disability or reduced mobility. 

If, for safety reasons, it is not possible to board a person with a disability or reduced mobility, or if boarding is not possible due to the vessel's design or the port's infrastructure and equipment, the carrier, travel agency, or tour operator must make reasonable efforts to offer the individual an acceptable transportation alternative. Persons with disability or reduced mobility who inform the carrier of their special needs, but that is still denied boarding, may choose between a refund or a new route. The right to choose a new route is conditional on all safety requirements being met. 

Carriers, travel agencies, and tour operators may not charge a higher price for reservations or ticket purchases by persons with disabilities or reduced mobility. Reservations and tickets must be offered to persons with disabilities and reduced mobility at the same terms as for all other passengers. 

Carriers and terminal operators must provide non-discriminatory access conditions for transportation available to persons with disabilities, persons with reduced mobility, and their companions. 


Persons with disabilities and persons with reduced mobility are entitled to free assistance from carriers and terminal operators at ports and onboard vessels, including during boarding and disembarking. 

Persons with disabilities and persons with reduced mobility must, when booking or purchasing tickets in advance, inform the carrier of their special needs regarding cabins, seating, or necessary services, or of their need to bring medical equipment. 
If other assistance is required, persons with disabilities and persons with reduced mobility must inform the carrier or terminal operator at least 48 hours in advance, and they must arrive at an agreed time before the scheduled boarding time as indicated at a specified location.

c) Right to compensation for loss or damage to mobility equipment


If a carrier or terminal operator, through error or negligence, causes loss or damage to mobility equipment or other special equipment used by a person with disabilities or reduced mobility, the carrier or operator must compensate the equivalent of the replacement value of the equipment, or if it is possible to repair the equipment, the corresponding repair costs.

Right to complain to carriers and national supervisory authorities


Passengers may file a complaint with carriers and terminal operators within two months from the day the transport was performed or was supposed to be performed. 

The carrier or terminal operator must have an accessible complaints procedure. Within one month after receiving the complaint, the carrier or terminal operator must inform the passenger whether the complaint has been upheld, rejected, or is still under consideration. The final response must be provided no later than two months after the complaint has been received. 

Passengers may also complain about an alleged violation of Regulation (EU) No. 1177/2010 to the national supervisory authorities. 


The designated national supervisory authorities shall enforce the rights and obligations under Regulation (EU) No. 1177/2010 regarding passenger transport and cruises from ports within its territory and passenger transport from third countries to these ports. 

Member States that have chosen to exempt passenger transport covered by public service contracts or integrated services from the scope of the regulation must ensure that an equivalent mechanism for enforcing passenger rights is in place. 

(Sjøfartsdirektoratet) is the national supervisory authority. Passengers can file consumer complaints with the 

Contact information for the Norwegian Maritime Authority:


Postbox 2222
5509 Haugesund 
Phone: +47 52 74 50 00 


Contact information for the Transport Complaints Board:


Norwegian Travel Forum (Norsk ReiselivsForum) 
Transportklagenemnda 
Øvre Slottsgate 18-20 
N-0157 Oslo 
Phone: +47 22 54 60 00

Transport terms

Torghatten Nord has vessels available for charter trips, for larger or smaller assignments.



To provide you a precise price offer, we need information regarding:

Chartering of vessels

We have gathered our most frequently asked questions here, and we hope you can find good answers to your questions as well. Choose a topic to see the questions and answers below. 